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MasterCard Prepaid Cash Passport

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No need to carry cash around when travelling overseas. Use the Cash Passport Card to securely manage your money when travelling.

The MasterCard Prepaid Cash Passport , is a chip and PIN protected travel money card.

You can load multiple currencies# onto one easy-to-use card.  Travelling to numerous countries with varying currencies has never been easier.

The new smart wallet functionality means your card automatically and intelligently selects the currency for your transaction.

Cash Passport

Simply prepay and go!

The Cash Passport card is available at any ECU branch. PIN and signature protected, the card is accepted at over 1.9 million ATMs and EFTPOS merchants displaying the MasterCard acceptance mark.

Access your money easily and safely.

With the Cash Passport you can load up to 10 currencies and there is no transaction fee if the card is used online or at retailers worldwide**.

You can add extra money to your card at ECU or via BPAY®, and you have access to 24/7 Global Assistance including emergency cash to your destination***.

  Key Features & Benefits
Tick International ATM Transactions Fee FREE**
Tick Load multiple currencies onto one easy to use Card#
Tick Smart wallet functionality – Intelligently selects the currency for your transaction. Funds can be used from multiple wallets if required to help ensure your transaction is approved.
Tick Chip & PIN protected for enhanced security and worldwide acceptance
Tick Access local currency from over 1.9 million MasterCard ATMs worldwide
Tick Accepted at over 29 million MasterCard retailers worldwide and online
Tick Reload in store or online via BPAY®
Tick Lock in your rate## for the funds you load at the relevant exchange rate of the day
Tick Free second card as back-up in case the primary card is lost or stolen
Tick 24/7 Global Emergency Assistance 
Tick View your account, transactions and manage your currency balances online via “My Account” at
Tick Not linked to your personal bank account 
Tick Free card replacement to anywhere in the world*
Tick Cards activated for use within 2 business hours

**Some ATM Operators may charge their own fee or set their own limits.
#Before you make a decision to acquire the Card, please check for the latest currencies supported.
## Lock in your rate means that the prevailing exchange rate is locked in for the initial load value only. Subsequent card reloads will be processed at the then prevailing exchange rate on the day of the reload transaction, and will be locked in at that rate.
*Conditions Apply

  Hints & Tips

Multi-currency Cash Passport on-line

You can access all your account information at including:

  • Obtaining card balances and statements
  • Locating the nearest MasterCard ATM
  • Travel budgeting tips
  • Frequently Asked Questions

Inactivity Fee

A monthly inactivity fee will be charged if the card is inactive for a period exceeding 12 consecutive months. Please speak to our team for more information on fees and limits.

Retrieving any balance of funds left on the card on your return

To retrieve the remaining balance on the card, simply complete the Cash Passport Encashment Form located at and fax to 03 9282 0302.

Cash outs are processed within 2 business days. Note: Cash Outs of foreign cards will be converted to AUD at the prevailing exchange rate prior to crediting to the customers bank account. Alternatively, simply withdraw funds via a local MasterCard ATM machine.

Assistance for Cash Passport Card around the world

Customer support is available through the Cash Passport 24/7 Global Emergency Assistance service, providing everything you could need:

  • card balances
  • replacement of lost or stolen cards
  • emergency cash* to anywhere in the world
  • translator services
  • help finding legal or medical support and
  • sending a message home

You can find the list of global toll free phone numbers below or on the back of the Cash Passport card. Alternatively, you can seek assistance anywhere, anytime by visiting

Country Phone Number
Australia 1800 098 231
Hong Kong 800 966 321
Japan 00531 780 221
Korea (South) 00798 4434 1279
New Zealand 0800 444 691
Thailand 001800 442 212
UK 0800 056 0572
USA/Canada 1 877 465 0085
Other Countries**    +44 207 649 9404


If you have any questions, please contact us Contact us

# The Currencies available in respect of the Card may vary from time to time and not all Currencies may be available at all times. Before you make a decision to acquire the Card, please check with the Distribution Outlet or on for details of the available Currencies.
** ATM service providers may impose a surcharge.
***Emergency cash replacement (up to the amount available on your card), anywhere in the world, normally within 20 minutes, though in some remote locations this could take up to 24 hours.

MasterCard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Cash Passport in conjunction with the issuer, Heritage Bank Limited (ABN 32 087 652 024, AFSL/ACL 240 984). For commission information see ECU's Fees & Charges and Transaction Limits.
You should consider the Product Disclosure Statement for the relevant Cash Passport available at before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.