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Stay Smart Online

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ECU encourages our members and the broader community to be vigilant to help in the fight against fraud and online scams. If you receive an email claiming to be from a bank, other financial institution or telecommunications provider that asks you to enter your details—delete it!  A legitimate bank or financial institution will NEVER send an email requesting your details.


Stay Smart Tips

 • NEVER send money or give credit card or online account details to anyone you do not know and trust.

 • Do not give out your personal, credit card or online account details over the phone unless you made the call and know that the phone number came from a trusted source

 • Do not open suspicious or unsolicited emails (spam)—ignore them. You can report spam to Australian Communications and Media Authority. If you do not wish to report the message, delete it.

 • Do not click on any links in a spam email or open any files attached to them.

 • Never call a telephone number that you see in a spam email or SMS.

 • If you want to access an internet account website, use a bookmarked link or type the address in yourself—NEVER follow a link in an email.

 • Check the website address carefully. Scammers often set up fake websites with very similar addresses.

 • Never enter your personal, credit card or online account information on a website if you are not certain it is genuine.

 • Never send your personal, credit card or online account details through an email.


Using smart phones and tablets and the following tips for secure communication and transactions:

 • Put a password on your phone and a PIN on your SIM card.

 • Setup your device to automatically lock.

 • Encrypt your data.

 • Consider installing security software from a reputable provider.

 • Stay with reputable websites and mobile applications (apps).

 • Do not click on unsolicited or unexpected links.

 • Check your phone bill for unusual data charges or premium rate calls.

 • Check for updates to your phone's operating system regularly and install them as soon as they are available.

 • In case of theft or loss ask your provider or manufacturer whether it has services such as mobile tracking and the ability to remotely wipe your information stored on the phone.

For more information on other top tips visit or to see the latest updates


Warning signs of an email scam

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Tuesday, 16 December 2014 07:00

With scam emails becoming more prevalent and increasingly believable it is no surprise that more people are falling victim to cunning scammers.

Read more: Warning signs of an email scam