ECU Australia offers a number of options to our Members whose circumstances have changed which may have temporarily prevented them from making their minimum repayments on loans.
If you need to alter your repayments because of a change in your circumstances, we have the flexibility to help.
It is important to contact us so that we can make you aware of options available. These options will differ, depending on your circumstances so we need to assess your particular situation.
The following types of assistance may be available to you:
- Reduced or no repayments for a period, where you are ahead in your repayments. No change to the loan term.
- Reduced repayments for a period, followed by increased “catch up” repayments over a subsequent period. No change to loan term.
- Reduced repayments for a period, with reduced repayments’ arrangement then made permanent following a review. Loan term extended.
- Immediate capitalisation of arrears, with repayments remaining the same. Loan term extended.
- Immediate capitalisation of arrears, with repayments also being reduced. Loan term extended.
- Debt consolidation, if you have multiple loans with ECU Australia.
- Waiver of fees and charges.
- Reduced repayments while you undertake voluntary sale of the property.
- We may also consider other forms of assistance.
Please phone (07) 4046 8236 to discuss your circumstances. Alternatively, please download and complete the Application for Financial Assistance (available below) form and return it to: ECU Australia, PO Box 6125, Cairns Qld 4870.
ECU Australia also offers several types of Risk Insurance which include Income Protection, Term Life, Total and Permanent Disablement and Trauma. These types of insurance protect your financial wellbeing in the event of unforeseen circumstances. These can be arranged through ECUA Financial Services Pty Ltd which is an authorised representative (No. 341819) of FYG Planners Pty Ltd as the authorising licensee.
Further Information
- Download Application for Financial Assistance
