When you receive your Traveller’s Cheques
- You must sign each Traveller’s Cheque, as soon as you receive it, in the space marked Signature of Holder / Purchaser's Signature. This must be in your usual signature in non-erasable ink. You should only sign the cheque again in the presence of the accepting agent, when you encash it.
- Please read and understand the Purchase, Claim and Refund conditions. You can find them inside the cover of the wallet provided with your Traveller’s Cheques.
Always
- Keep your copy of the Sales Advice / Purchase Agreement Form in a safe place and separate from your Traveller’s Cheques. You may be asked to provide it when encashing your cheques or if you require refund assistance.
- Remember to safeguard your Traveller’s Cheques as you would your cash. If you are travelling by aeroplane, do not place your Traveller’s Cheques in the luggage you check-in, you should always carry them with you. When you arrive at your destination, please use a safety deposit box, if one is available.
Cashing your Traveller’s Cheques
- When you go to encash your Traveller’s Cheques, remember to take your passport or similar identification with you. You may also need to show your copy of the Sales Advice/Purchase Agreement Form as proof of purchase.
- It is important that you make a note of the numbers of the Traveller’s Cheques as you encash them. Keep this record separate from your remaining cheques.
- If you visit an encashment location and they won't accept your cheques, please contact us, or ask the encashment location to, using the appropriate toll free number and we will help you straight away. These are also listed on the back of your Sales Advice / Purchase Agreement Form.
- You should only complete the date on each cheque when you use it, just as if you were writing a personal cheque.
