Hello and welcome to my first column as CEO of ECU Australia. I look forward to many years of working with and for you, our Members. If you’ve got any feedback for me – good or bad – please drop me a line via your nearest branch. I’d be happy to hear from you!
One of the most topical issues this quarter is higher charges to use that great convenience - an ATM. Essentially, as at March 3, changes introduced by the RBA mean you will be charged if you use the ATM of another financial organisation. This isn’t our charge and we don’t get the money – it’s a fee imposed by the owner of the ATM. We just have to collect it.
We’ve prepared for the change by creating our “bigger and better” ATM network called rediATM. I urge you to find out where your nearest rediATM is and use it. If there isn’t one close by, let us know and we’ll arrange a “nominated” ATM where you won’t pay fees ( within your free transaction limits ).
The good news is that you can actually reduce your bank fees through this new system but you must use it properly. Check out our website for more information or contact your nearest branch.
On a different note, our North Queensland expansion plan is moving along well with the new Atherton branch due to open in the Silo Central Shopping Centre early next month. Following so soon after the opening of the Mission Beach branch last year, we’re delighted with the progress we’re making on our expansion plan.
The Directors and Management team recently held our annual strategic planning session and I can report that your Credit Union is in outstanding shape and looking forward to a fantastic future ( and a busy one! ). I’m glad to be a part of it – and I’m glad you are too.
Until next time…
Brett
