Over 4 million Australians are members of credit unions and mutual building societies. We meet the same regulatory standards as banks and are prudent and strong financial service providers. The difference between credit unions and the banks is our guarantee to serve our members first.

The Mutual Banking Code of Practice is the code of practice for Australia’s credit unions and mutual building societies. The Code has been developed in close consultation with the community, government, consumer groups and our members, and applies from 1 July 2009.

How does this affect me, as a member?

The new Code of Practice helps you to easily understand our products and services.  It will:

• Outline how you can expect ECU Australia to behave towards you as a Member
• Ensure that all written materials are in plain English and that there are clear distinctions made between terms and conditions and promotional offers
• Ensure that all payment fees and exception fees are fair to you
• Ensure that you always have access to the right advice

Our 10 key promises to you

1. We will be fair and ethical in our dealings with you
2. We will focus on our members
3. We will give you clear information about our products and services
4. We will be responsible lenders
5. We will deliver high customer service and standards
6. We will deal fairly with any complaints
7. We will recognise member rights as owners
8. We will comply with our legal and industry obligations
9. We will recognise our impact on the wider community
10. We will support and promote this Code of Practice.

Further Information

• View the Mutual Banking Code of Practice here