About Us
Resolving Problems
The simplest way of solving a problem is to talk to someone about it. If you are unhappy about something to do with a product or service, we’d like to hear about it.
Our staff are trained to efficiently and courteously deal with all types of problems. So don’t hesitate to speak to our staff if something is troubling you.
We’d like to know about anything which affects the relationship you have with us.
Lodging a Complaint/Dispute
A complaint can be made by one of the following methods:
- Online using our Complaint Form
- By phoning (07) 4046 8200
- By emailing This email address is being protected from spambots. You need JavaScript enabled to view it.
Other Helpful Links
- Check out our Resolving Problems brochure
- Financial Ombudsman Service
