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Cyclone Debbie Update

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We live and work in regional Queensland so we thank you in advance for your patience during the impacts of Cyclone Debbie on our network.

If you're a Member that has been impacted by Tropical Cyclone Debbie, we're here to help. We send our best wishes during this difficult time and look forward to continuing to support your individual financial needs. Please contact your local branch or call our Contact Centre on 1800 383 791.

All branches are open and have resumed normal trade.

For latest updates please follow our Facebook page.


If you're a Member with an insurance policy through us, we ask that you call our friends our friends at CGU Insurance to make an enquiry on your policy or submit a claim on 13 24 80.

CGU Insurance's Major Event Rapid Response Vehicles (MERRVs) have been deployed to help Members get back on their feet as soon as possible.
You can find MERRV in the following locations:

Mackay Entertainment Centre
Alfred St, Mackay QLD 4740

Tafe QLD North
158 Queens Road, Bowen QLD 4805

Proserpine State High School
4 Ruge St, Proserpine QLD 4800

CGU Insurance will be sending another MERRV to Lismore once the water subsides from the SEQ floods.


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