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Contact Us

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Do you have a question for us? You'll find all the information you need about contacting us here.

General Contact Information  
Online Use our Online Enquiry Form

1800 383 791 - Mon - Fri: 8.15am - 5.00pm
+61 7 4046 8200 (for overseas callers)

For individual Branch opening hours

Fax 1300 884 830
Telelink Phone Banking 1800 638 660
Postal PO Box  6125, Cairns QLD 4870
Business Numbers  
ABN 77 087 651 027
BSB 654 019
Lost or Stolen Visa Cards  
Mon - Fri 8:15am - 5:00pm 1800 383 791
After hours 1800 621 199
Overseas +61 2 9959 7686
Reset Internet and Phone Banking access codes  
Mon - Fri: 8.15am - 5.00pm 1800 383 791

Locate Us

Send us a Compliment

Happy with the service? Please give us your feedback - as we like to pass on member compliments to our staff.

Use our online general enquiry form to provide us with your feedback on the service received. We welcome your comments.

Suggestions for Improvement

We want to get it right... you can help us with your feedback. The ability to have 'your say' is an important part of the Credit Union difference. We welcome your comments and suggestions.

Use our online general enquiry form to provide us with your suggestions. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service.

Resolving Problems

If you have any issues with ECU we want to know about it our staff will try to fix all problems immediately so the first place to start is to contact us or download our Resolving Problems Brochure. However if it is a more complicated matter, it may take longer to investigate. We will address your complaint in a prompt manner and endeavour to resolve the problem. If you are unsatisfied with our response to a complaint you will have access to our external dispute resolution organisation, the Credit and Investments Ombudsman Limited.