Do you have a question for us? You'll find all the information you need about contacting us here.
|General Contact Information|
|Online||Use our Online Enquiry Form|
1800 383 791 - Mon - Fri: 8.15am - 5.00pm
For individual Branch opening hours
|Fax||1300 884 830|
|Telelink Phone Banking||1800 638 660|
|Postal||PO Box 6125, Cairns QLD 4870|
|ABN||77 087 651 027|
|Lost or Stolen Visa Cards|
|Mon - Fri 8:15am - 5:00pm||1800 383 791|
|After hours||1800 621 199|
|Overseas||+61 2 9959 7686|
|Reset Internet and Phone Banking access codes|
|Mon - Fri: 8.15am - 5.00pm||1800 383 791|
- Branch and Member Service Centre's addresses and operation hours
- Locate your nearest branch or ATM using our interactive location system
Send us a Compliment
Happy with the service? Please give us your feedback - as we like to pass on member compliments to our staff.
Use our online general enquiry form to provide us with your feedback on the service received. We welcome your comments.
Suggestions for Improvement
We want to get it right... you can help us with your feedback. The ability to have 'your say' is an important part of the Credit Union difference. We welcome your comments and suggestions.
Use our online general enquiry form to provide us with your suggestions. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service.
If you have any issues with ECU we want to know about it our staff will try to fix all problems immediately so the first place to start is to contact us or download our Resolving Problems Brochure. However if it is a more complicated matter, it may take longer to investigate. We will address your complaint in a prompt manner and endeavour to resolve the problem. If you are unsatisfied with our response to a complaint you will have access to our external dispute resolution organisation, the Credit and Investments Ombudsman Limited.