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What is a credit union?

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Credit unions are financial institutions, but they are not banks. Credit unions, mutual banks and building societies are owned by their members - the people who save and borrow with them - and provide a full range of banking products and services.

Credit Unions are regulated in exactly the same way as banks, we are 'authorised deposit taking institutions' regulated under the Banking Act, APRA oversight and the Corporations Act. Despite this credit unions offer a genuine alternative to major banks because each credit union is commited to the financial wellbeing of its members.

Every member of the credit union is a shareholder, with an equal vote and say in how the credit union is run.

For credit union members this means fairer fees, better service and easy-to-understand financial products and these are just some of the reasons why people choose to join a credit union.

Excellent customer service is one of the core values of the credit union industry. Our values are built around the principles of co-operation, integrity, trust, and financial prudence. Credit unions care about their members and their community - our values are part of our day-to-day operations.

Whether you are looking to buy a car, purchase a house, for transaction accounts or to invest for the future, credit unions have the resources and experience to help you reach your goals.

Credit unions offer highly competitive loan rates, attractive savings rates and lower fees compared to many other financial institutions.

  • We will respect the right of confidentiality of members
  • We will be consistent in all our dealings with members and keep our promises
  • We will treat all members with honesty and integrity
  • We will strive to improve our services through productivity gains
  • We will endeavour to provide quality service in all our dealings with members
  • We will act in the best interest of all members and be responsive to their needs


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